WHY JOIN US
 

Oceans Fresh Food Market, “Where East meets West”.
As an international grocery store, we embrace and value people from all backgrounds and cultures.
Our mission is to be an innovative leader in grocery stores in both product offerings and design by providing a diversity of fresh products from all over the world at competitive prices.
We aim to cultivate a working environment characterized by happiness, equality, fairness, diversity, and possibility. We care about our employees and wish to help them achieve what they seek in our dynamic organization.
 

 JOB POSITIONS
 

PRODUCE (VEGETABLE/FRUIT) CLERK  Job Duties:
Receiving orders, stocking shelves, checking whether the produce is fresh and organizing the shelf according to the instruction from superior, answering customer inquiries on certain products.
 

GROCERY CLERK  Job Duties:
Receiving orders, stocking shelves, pricing check, returns, answering customers inquires on certain products.
 

FROZEN/DAIRY CLERK  Job Duties:
Stocking shelves, receiving orders, pricing check, answering customers’ inquiries.
 

SEAFOOD CLERK  Job Duties:
Receiving order, stocking shelves, dealing with fresh seafood, help customers in purchasing.
 

MEAT CUTTER / WRAPPER / SERVICE CLER  Job Duties:
Receiving the meat order from suppliers, cutting meat as required put to designated vendor.
Wrapping meat with wrapping machine, pricing and stocking to shelves.
General duties as stocking, pricing and serving customers.
 

CASHIER / CUSTOMER SERVICE  Job Duties:
Cash out for customers, return.
 

BAKERY CLERK  Job Duties:
Stocking shelves, decorating cakes, taking customers’ orders.
 

FOOD COURT SERVER  Job Duties:
Stock cooked food to designated areas, serve customers. (include western kitchen food court server and Asian kitchen food court server).
 

BUBBLE TEA, JUICE STATION & COFFEE STATION SERVER  Job Duties:
Following instructions and producing drinks.
 

DELI CLERK  Job Duties:
Serving customers, stocking shelves, inventory check, etc.
 

WESTERN KITCHEN DEPARTMENT COOK
Requirements: Related experiences.
Job Duties: Vary from Food preparation, Marinating, oven operating. The international buffet line is a core station for the western kitchen department. It provides international food to customers in a self-serve way.
 

CLEANER  Job Duties:
Maintaining the cleaning of the store, collecting garbage, clearing water tides in case of slip & falls.
 

 ACCESSIBILITY POLICY

STATEMENT  
OCEANS FRESH FOOD MARKET is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
   
OCEANS FRESH FOOD MARKET is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
   
OCEANS FRESH FOOD MARKET understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
   
OCEANS FRESH FOOD MARKET is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
 

PURPOSE  
The objective of the policy is to ensure a shopping environment where there is mutual understanding and respect for the dignity and worth of every person. This policy:
 
• Defines the meaning of a person with a disability;  
• Defines the meaning of a service animal and an assistance person.  
• Sets out the company's employee training obligations and the standards for the services provided by employees.
 

SCOPE  
All employees of OCEANS FRESH FOOD MARKET are subject to this Policy.
 

GENERAL  
The Policy is guided by the following “General Principles” set out in the Accessibility for Ontarians with Disabilities Act:
   
Respect – Services should be provided and performed in a manner that shows respect for people with disabilities and does not diminish their importance.
   
Autonomy – Accommodating people with disabilities means respecting their right to exercise autonomy and choose how they receive products and services.
   
Inclusion – All products and services should be accessible to people with disabilities. This may require providing alternatives and using flexible approaches. This means inclusion and full participation, which is a fundamental human right.
   
Equal Opportunity – Services should be provided to people with disabilities in a way that gives them the same opportunity to use products and services as others.
 

DEFINITIONS  
People with disabilities  
Under the Accessibility for Ontarians with Disabilities Act (2005), persons with disabilities are those who have a physical disability, a disability resulting from a traumatic or developmental disability, a mental disorder, a learning disability, or a disability that is covered by benefits under the Occupational Safety and Health Act, 1997.
   
Service Animal  
Under the Ontario Accessibility for People with Disabilities Act (2005), a person's animal is considered a service animal if one of the following conditions is met:
 
It is obvious that the person uses the animal because of their disability; or
 
The person provides a letter from a doctor or nurse confirming that the animal is needed to care for their disability.
 
Service animals are not pets.
   
Support Person  
Under the Ontario Accessibility for People with Disabilities Act (2005), “support person” means, in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities.
 
Support persons shall be permitted entry to all OCEANS FRESH FOOD MARKET’S shopping area that are open to the public. Furthermore OCEANS FRESH FOOD MARKET will not charge any fee for the support person.
   
Assistive Devices  
Personal assistive devices and technology are available throughout the OCEANS FRESH FOOD MARKET shopping area.
 
We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
 

COMMUNICATION
In terms of communication with people with disabilities, OCEANS FRESH FOOD MARKET is committed to fully accommodating their disabilities. To this end, OCEANS FRESH FOOD MARKET will take the following measures:
 
Train employees on how to communicate with people with disabilities based on general principles, provide reasonable alternative forms of communication that can meet the needs of people with disabilities, and provide documents that meet customer requirements in a timely manner.
 

TRAIN
We are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
 
To promote awareness and compliance with accessibility requirements, Ontario requires all employees and temporary workers to receive customer service training under the Accessibility for Ontarians with Disabilities Act. Store managers, assistant store managers, customer service staff, department managers, human resources staff, and all other store employees who have the opportunity to interact with customers are subject to this policy. Human Resources should support this compliance effort through educational materials and reports.
   
Training should include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of customer service standards.  
• OCEANS FRESH FOOD MARKET’S program as it relates to customer service standards.  
• How to interact and communicate with people with various disabilities.  
• How to interact with people with disabilities who use assistive devices or require the assistance of service animals or support persons.  
• How to use equipment or devices provided on site or otherwise assist in providing goods or services to people with disabilities. These include: First Aid and CPR certified personnel will be on site during business hours.  
• What to do if a person with a disability has difficulty accessing OCEANS FRESH FOOD MARKET’S goods and services.  
• All new employees and temporary workers must complete ODIA training within 3 months of their start date. In addition, if there are substantial updates to the curriculum and/or legislation, all employees and temporary workers must receive additional training.
 

Feedback Process
We welcome feedback on the services we provide to people with disabilities as it tells us what needs to change and helps us to continually improve our services.
 
If a customer wishes to provide feedback on how OCEANS FRESH FOOD MARKET provides goods and services to people with disabilities, they can do so in the following ways:
 
• Contact our Customer Service staff, Store Manager, Assistant Store Manager and/or Human Resources in person, in writing, by email or fax. 
• Contact online through our company website Feedback form is at the Customer Service Counters in store. Telephone Number: 905-828-8688. Fax Number: 905-828-8885.
   
All feedback, including complaints, will be handled as follows:
Respond promptly and deal with it objectively, impartially and confidentially. Remedies will be provided when complaints are substantiated.
 

RESPONSE
Customers can expect a response within 5 days.
 

NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, announcements will be made through the store’s PA system and written notice posted that will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
 
Services/Facilities include:
Use of elevators, alternative service in case of cash register system breakdown, additional staff will be positioned on-site to ensure any issues from customers with disabilities can be addressed promptly.
 
The notice will be made publicly available at the following locations:  
• Customer Service Counters in store
 

NOTICE OF AVAILABILITY OF DOCUMENTS
This policy and all other documents considered critical to the delivery of goods, services or facilities will be made available upon request. Documents will be available in an alternative format upon request.
 
This policy will be posted on OCEANS FRESH FOOD MARKET website.
 

CHANGES TO EXISTING POLICIES
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
 

 Accessibility Plan

About the Accessibility Plan  
According to Regulation 191/11 “Integrated Accessibility Standards” (“Regulations”: IASR) under the Accessibility for Ontarians with Disabilities Act (AODA), businesses or organizations are required to establish an “Accessibility Plan” and develop “Accessibility Feedback Mechanisms and Processes” to provide better services to people with accessibility needs.  
Oceans Fresh Food Market has therefore developed this Accessibility Plan to create a shopping platform that is equally accessible to all customers.
 

Commitment  
Oceans Fresh Food Market is committed to ensuring that people with disabilities have equal opportunities and rights to consume and shop, and to treating all of them in an independent and equal manner, maintaining their dignity.  
We believe in inclusion and equal opportunity. We are committed to promptly meeting the needs of people with disabilities and do this by preventing and removing barriers for people with disabilities and meeting the accessibility requirements of the Accessibility for Ontarians with Disabilities Act.
 

Part IPast Achievements to Remove and Prevent Barriers
 

Customer Service Accessibility Standards  
In order to meet our commitment, Oceans Fresh Food Market will ensure that its procedures and practices in providing goods and services to the public meet the following guiding principles in the Customer Service Accessibility Standards:
 
• Our goods and services must be provided in a manner that respects the dignity and independence of people with disabilities.  
• Whether temporarily or permanently, the goods or services we provide to people with disabilities and others must be complete (unless alternative measures are required) to enable people with disabilities to obtain, use or benefit from our goods or services.  
• People with disabilities must be given the same opportunities as others to obtain, use and benefit from our goods or services.
 

Status: Completed
 

Actions Taken:  
Oceans Fresh Food Market has taken the following actions:
 
• Ensure that staff are systematically trained and familiar with the various assistive devices that people with disabilities may use when shopping at Oceans;  
• Ensure that customers accompanied by guide dogs or other service animals have access to areas of Nations open to the public and other third parties;  
• Ensure that if a person with a disability is accompanied by a caregiver, the caregiver is accommodated;  
• Promptly publicize planned or unplanned interruptions to services or the unavailability of facilities used by people with disabilities. The notice must include the reason for the disruption, its expected duration and a description of alternative facilities or services that may be available, if any;  
• Continue to welcome and accept feedback from people with disabilities through a variety of communication methods;
 

Status: Completed/In Progress
 

Information and Communication  
In terms of communication with people with disabilities, Oceans Fresh Food Market is committed to fully accommodating their disabilities. To this end, OCEANS FRESH FOOD MARKET has taken the following measures:
 
• Train employees on how to communicate with people with disabilities based on general principles.  
• Provide reasonable alternative forms of communication that can meet the needs of people with disabilities. 
• Provide documents that meet customer requirements in a timely manner.
 

Status: Completed/In Progress
 

Employment--Recruitment  
Oceans Fresh Food Market is committed to complying with the provisions of the AODA in respect of this requirement, with the objective of making the recruitment process accessible to persons with disabilities. Oceans Fresh Food Market has taken the following steps:
 
• During a recruitment process, specify that accommodation is available for applicants with disabilities in recruitment-related materials and during scheduling of interviews and assessments.  
• On request, consults with the applicant and arrange for the provision of suitable accommodation that takes into account the applicant’s needs due to disability.  
• When making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.
   
We will consult with the employee making the request in determining the suitability of an accessible form at or communication support.
 

Status: Completed/In Progress
 

Training  
Oceans Fresh Food Market will ensure that training is provided on the requirements of the accessibility standards mentioned in the Regulations and continues to provide training on the Human Rights Code for people with disabilities. Training is provided to all staff and the Board.  
Staff will receive training whenever there is a change in accessibility policy. New staff will receive training after joining.
 

Training Content  

Status: Completed/In Progress
 

Feedback  
We welcome feedback on the services we provide to people with disabilities as it tells us what needs to change and helps us to continually improve our services.  
Customers can provide their feedback to our staff at the customer service counter in store, or by telephone or fax. Customers may also leave messages on Oceans Fresh Food Market’s website.
 

Status: Completed/In Progress
 

Part IIStrategies and Actions
 

Customer Service  
Excellent customer service is our long-term goal. Oceans Fresh Food Market is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.
   
We will take the steps as follow:  
• Monitor and review accessibility procedures and update as needed.  
• Further refine communications strategy and training programs.  
• Develop and prepare annual updates to the Multi-Year Accessibility Plan.
 

Status: In Progress/Long-term
 

Training  
Oceans Fresh Food Market is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
   
To safeguard our commitment, we will take the steps as follow 
• Ensure that the training materials are updated in a timely manner and comply with current legal regulations.  
• Ensure that new employees take accessibility training within 3 months of joining the company.
 

Status: In Progress/Long-term
 

Employment  
Oceans Fresh Food Market is committed to a diverse workforce and an inclusive, supportive workplace where everyone is respected. We recognize our responsibility to provide an accessible work environment and equal employment opportunities for all employees.
 

Recruitment  
Oceans Fresh Food Market will accommodate applicants and employees in accordance with applicable laws that prevent harassment and discrimination. In addition, we are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. Our Human Resources team is trained on workplace accommodations and the accessibility needs of people with disabilities.
 

Workplace Accommodations for People with Disabilities  
Accommodating people with disabilities is an important part of our commitment to an inclusive, supportive, and accessible workplace. We develop individual accommodations and return to work plans for employees who are absent due to disability.    
Our Human Resources department will oversees the evaluation, coordination, and implementation of accommodation policies.
 

Status: In Progress/Long-term
 

Shopping environment  
Oceans Fresh Food Market hopes to further enhance the shopping environment, with the goal of making the facilities free of physical barriers to promote inclusive spaces.
 
• Assess existing shopping venues and facilities to assess whether further accessibility features are needed.  
• Review and update its emergency and disaster response plans as necessary to account for employees and visitors with disabilities.  
• Evaluate facilities to verify visual and audible signals for smoke, fire and other emergency alarms and assess whether improvements are needed.  
• Increase the number of handicap-friendly seats in dining areas.
 

Status: Long-term
 

Long-term Development Plan  
When constructing or significantly renovating public spaces, Oceans Fresh Food Market will comply with the accessibility standards for public space design, increase parking spaces for the disabled as much as possible, and provide convenience for people with disabilities.
 

Status: Long-term
 

For More Information  
For more information on this Accessibility Plan, please contact Oceans Fresh Food Market by any of the following means:    
Human Resources   
2933-B Eglinton Avenue West, Mississauga, Ontario, L5M 6J3
Tel: 905-828-8688
Fax: 905-828-8885